Frequently Asked Questions

Name: All Sports Heroes
Address: 40 1st Street, Lowell, MA, 01850, US
Telephone: (978) 452-1976

How do I open an online store for my organization?
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You can contact us @ 978-452-1976. One of our Salespeople will be available to help you through the process.
What information do you need from me to create my online store?
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While discussing your goals with one of our Salespeople we will help you choose which items and designs will fit to meet your needs and suggest decoration methods that work best with the products you ultimately choose.
Who determines the selling price for the items in the store?
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Ultimately you do with the help of our in house Sales specialists. We provide you with pricing based on quantities and decoration types. You can base pricing on how much you would like to fundraise from each garment or you can choose to receive a pre-determined percentage of the sales from the store total.
How long does the whole setup process take?
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On average, we can help you pick products and create the designs for your store in under 1 week. How long you keep the store open is up to you. We recommend at least 1-3 weeks, but you get to decide how long you want your store to stay open.
How long does it take to receive an order from an online store?
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Each online store is open for a window of time, usually lasting 1 to 2 weeks. When an online store closes we then batch all of the orders for that store together for decorating purposes. All items will be complete within 3 weeks of a store closing. We contact the customers and notify them when their order is complete.Orders that are not placed through online stores are processed in 2 weeks.
What methods of payment does the store offer?
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For your convenience we accept Visa, MasterCard, American Express, Discover and PayPal through our secure on-line checkout.
How are the orders delivered?
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When we set up your store, you get to decide what delivery methods to offer. The most popular is "Bulk Delivery" where we deliver the whole order to the store organizer who will then distribute the items to the people who purchased them. In addition, we also offer in-store pickup at our location, or direct shipping via UPS (for an additional charge).
What if there is a problem with my order?
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Customer satisfaction is paramount to us.If there is a material defect with the product or a problem with the decoration, we will repair, replace, or refund the purchase price for that item. However, because the items are custom decorated, returns for incorrect sizing cannot be allowed.
Personalization is not a problem!
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These options need to be decided and set up when we first create your store.